Three Tips for Helping Your Concierge Do Better

Three Tips for Helping Your Concierge Do BetterA personal concierge can be a godsend around the house. We know, having helped clients do everything from complete their grocery shopping to reorganizing cluttered space. The skill and helpfulness a concierge provides can go a long way toward making the lives of clients easier, more enjoyable, and less stressful.

Having said all of that, taking the stress off you requires someone else to take it upon themselves; this falls on the concierge. There are times when a concierge works as hard as possible to please the client without success. Moreover, most of the time, it just comes down to a lack of communication or preparation.

Here are three things you can do to help your concierge do better around the house:

1. Know What You Want

Your personal concierge wants nothing more than to please you. The services he or she provides are designed to improve your life by making things a bit easier. Nevertheless, in order for that to happen, your concierge needs to know what you expect from any given job. So before your concierge arrives, sit down and think about what it is you want.

As an example, let us assume you have hired a concierge to help you sort through the garage in preparation for the spring garage sale. What are your goals? Do you want to:

1. Free up space in the garage for other things?
2. Discard old personal possessions you no longer use?
3. Earn a little extra money for a pet project?
4. All of the above.

When you know what you want to accomplish, it is much easier for the concierge to make those goals reality. However, the opposite is also true. If you have no goals, it can be very difficult to know when the job is complete.

2. Be Prepared

Whether a concierge service charges by the hour or institutes a flat fee schedule, time is money. Nothing is more frustrating than spending too much time on a job that could have been completed more quickly with a little preparation. You can help your concierge do better around your house by being prepared for his or her arrival on the scheduled date and time.

Let’s say your concierge is scheduled to come over tomorrow morning in order to run to the market for you. Do not wait until he or she arrives before you prepare your grocery list. Prepare that list in the evening so it is ready to go first thing in the morning. Your concierge can come in, grab the list, and go.

3. Be Flexible

John Steinbeck’s Of Mice and Men tells of the best-laid plans and how these can be derailed by something unexpected. Your personal concierge knows this principle all too well. Things rarely go as planned from start to finish. You can help your concierge do better by being flexible. If things have to change every now and again, it is not the end of the world. Your concierge will get the job done one way or the other.

Your personal concierge wants you to be satisfied at the conclusion of every job. He or she wants you to be happy with the service provided – so much so that you will bring them back time and again. It is all about building a relationship that is mutually beneficial to both parties. Hopefully, you and your concierge already have such a relationship.

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